The Pakistan Electric Power Company (PEPCO) has directed its subsidiary Islamabad Electric Power Company (IESCO) to set up a contact center for timely resolution of customers' complaints.

PEPCO MD Tahir Basharat Cheema told IESCO senior officials to take steps to resolve problems of over-billing, meter reading and new connections. The direction follows public complaints of unanswered calls at IESCO complaint offices.

Cheema said IESCO employees should perform their duties with commitment and asked all power distribution companies that their supervisory staff be professionally trained.