關于香港電訊專業(yè)客服
香港電訊專業(yè)客服（HKT Teleservices）是香港首屈一指的電訊服務供應商香港電訊（HKT）的營運附屬機構之一，而香港電訊的大部分股權由電訊盈科有限公司（PCCW Limited）持有，負責香港電訊集團的電訊服務、媒體及資訊科技（IT）服務方案業(yè)務。
作為亞洲領先的客服管理業(yè)務運營商，香港電訊專業(yè)客服通過整合客戶聯(lián)系的多種溝通渠道，為商業(yè)客戶提供完美的、提升價值的客戶關系管理服務和解決方案，使我們的客戶能夠最大化地提高顧客的滿意度，并且從每一次與顧客的聯(lián)系中把握商機。
香港電訊專業(yè)客服在客戶聯(lián)絡管理方面，擁有逾20年經(jīng)驗，為客戶提供世界級的全球客戶聯(lián)絡中心及客服管理外包服務，范圍包括語音及非語音客戶服務、技術支持、銷售、挽留客戶及其他業(yè)務流程。我們的產(chǎn)品以質(zhì)量取勝，早已在業(yè)界享有盛譽，是業(yè)內(nèi)最佳的運營商之一。本公司經(jīng)營全亞洲最大的客戶聯(lián)絡中心之一，在聯(lián)絡中心的設計、建設、維護及管理方面，均有豐富經(jīng)驗以及雄厚實力。透過設于中國香港、中國內(nèi)地（上海、北京、廣州、重慶、深圳）、菲律賓、美國及巴拿馬超過10,000個服務員席位，香港電訊專業(yè)客服經(jīng)營一個24小時全天候、多渠道的全球客戶聯(lián)絡中心網(wǎng)絡，所支持的語言包括英語、西班牙語、中文及眾多亞洲語言，有能力與全球半數(shù)以上的人口之間架構起流暢的多語言溝通。我們的業(yè)務模式能靈活滿足客戶需求，把握每次聯(lián)絡客戶的商機。我們的解決方案能幫助客戶提升客戶服務品質(zhì)和客戶滿意度、增加業(yè)務收入、降低運營成本，以及加強市場競爭力。
香港電訊專業(yè)客服的愿景是成為全球領先的客戶管理服務供應商——為跨國企業(yè)客戶提供創(chuàng)新的定制化解決方案。
About HKT Teleservices
HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited and holds the PCCW Group’s telecoms services, media and IT solutions businesses.
HKT Teleservices’ solid reputation is founded on over 20 years of excellence and sound business growth. We provide our clients world-class global contact centers and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Leading local and Fortune 500 companies have aligned with our network of 24-hour,multi-channel contact centers throughout Hong Kong, mainland China (Guangzhou, Shanghai, Beijing, Shenzhen, Chongqing), the Philippines, United States, and Panama to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness. Our products and services represent a customer-oriented approach to the development of contact center business and business process outsourcing, with the ultimate goal of maximizing the value of every point of customer contact. Operating over 10,000 seats across Asia and the Americas, HKT Teleservices provides multi-lingual solutions in English, Spanish, Mandarin, Cantonese, and many other Asian languages to help you speak with over half of the world’s population.
HKT Teleservices is consistently ranked among the world’s leading contact center service providers. HKT Teleservices’ growth strategy is to provide industry-leading consultancy in a proactive manner to enhance operational performance for customers and build positive client relationships to help establish PCCW as the ideal choice of multi-service business partner.
It is our vision to be the leading customer management service provider delivering innovative customized solutions to multinational clients.
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